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Privacy Policy

Last updated: March 29th, 2026

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Human Touch Retirement (“we”, “us”, “our”) operates several retirement living communities, including Mount Gilead Estate, Camden Grove, and Gibraltar Park. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our websites, submit an enquiry, or interact with our advertising.

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By using our websites or providing your information, you agree to the terms of this Privacy Policy.

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Personal Information We Collect

We collect personal information that helps us respond to your enquiry and provide information about our retirement villages.

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Suburb or postcode

  • Enquiry details

  • Tour bookings

  • Event registrations

  • Information submitted through downloadable guides

  • Any additional information you choose to provide

 

Information about your needs (if provided)

  • Accessibility or mobility requirements

  • Health‑related information relevant to tours or suitability discussions

 

Information collected automatically

  • IP address

  • Device and browser type

  • Pages viewed and time spent on site

  • Click behaviour

  • UTM parameters (campaign, source, medium, ad set, creative)

  • Cookie data

  • Session data

 

Information from third‑party sources

  • Meta (Facebook/Instagram) Lead Ads

  • Google Ads Lead Forms

  • Downsizing.com.au

  • Villages.com.au

  • Referral partners

  • CRM integrations (Wix, Zapier, Zoho)

 

Why We Collect Personal Information

We collect personal information to:

  • Respond to enquiries

  • Provide information about our villages

  • Arrange tours or send brochures

  • Improve our website and services

  • Personalise your experience

  • Run advertising and remarketing campaigns

  • Measure advertising performance

  • Attribute leads to marketing campaigns

  • Maintain accurate CRM records

  • Comply with legal obligations

 

We only collect information that is reasonably necessary for our functions and activities.

 

How We Collect Personal Information

 

Direct interactions

  • Website enquiry forms

  • Phone calls

  • Emails

  • Event registrations

  • Downloadable guides

  • In‑person conversations

 

Digital technologies

  • Cookies

  • Google Analytics

  • Meta Pixel

  • Google Ads tracking

  • CRM tracking scripts

  • UTM parameters

 

Third‑party lead sources

  • Meta Lead Ads

  • Google Ads Lead Forms

  • Downsizing.com.au

  • Villages.com.au

 

Cookies and Tracking Technologies

 

We use cookies and similar technologies to:

  • Understand how visitors use our website

  • Improve website performance

  • Personalise content

  • Deliver targeted advertising

  • Measure advertising effectiveness

These tools may collect behavioural and device information. You can manage cookies through your browser settings. You can opt out of personalised advertising through Google Ads Settings and Meta Ad Preferences.

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Marketing and Advertising

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We may use your information to:

  • Send updates about our villages

  • Provide event or tour information

  • Deliver personalised advertising on Meta, Google, and other platforms

  • Build lookalike audiences (without identifying you personally)

  • Improve our marketing campaigns

You can unsubscribe from marketing emails at any time.

 

How We Store and Protect Your Information

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We take reasonable steps to protect your information from misuse, loss, and unauthorised access.  Your information may be stored in:

  • Secure cloud‑based systems

  • CRM platforms

  • Email marketing systems

  • Website hosting platforms

Access is restricted to authorised staff and contractors.

 

Disclosure of Personal Information

We may disclose your information to:

  • CRM and marketing platform providers

  • Website hosting and IT service providers

  • Advertising platforms (Meta, Google)

  • Contractors assisting with tours or enquiries

  • Professional advisers

  • Regulatory bodies, where required by law

We do not sell personal information.

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Overseas Disclosure

Some service providers may store or process information overseas, including:

  • The United States

  • The European Union

  • Singapore

  • Other jurisdictions where cloud services operate

We take reasonable steps to ensure these providers comply with privacy obligations.

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Access and Correction

You may request access to the personal information we hold about you or ask us to correct any inaccuracies. To make a request, contact us using the details below. We will respond within a reasonable timeframe.

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Complaints

If you have concerns about how we handle your personal information, please contact us. We will investigate your complaint and respond promptly.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

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Contact Us

Human Touch Retirement
Email: info@htretirement.com.au
Mail: The Privacy Officer
HT Retirement
8/1 O’Connell Street
Sydney NSW 2560

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Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised date.

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